Term & Conditions
This Website (the “Website”) is owned by Cargo Crew PTY LTD (ABN 12101289061).
The terms and conditions below apply to your use of the Website and all services and functions found on the Website. By accessing and/or using the Website, you agree to be legally bound by these terms and conditions. We reserve our rights to amend the terms and conditions at any time, please check this page for updates.
If you do not agree with these terms and conditions, you should stop accessing and/or using the Website.
Customer Service Policy
Cargo Crew are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our Website are currently in stock unless otherwise specified, and pricing is true and correct. Delivery timeframes and shipping rates are outlined on our shipping page.
Currency, Taxes and Duty
Note that all product prices indicated and payments made on this site are in Australian Dollar currency AUD.
For orders being shipped within Australia, prices are inclusive of GST. For orders being shipped internationally, Australian GST is removed from the item price.
Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
For international orders goods can be detained in customs and custom fees incurred. Cargo Crew is not responsible for the taxes, custom fees or duty charges.
Prices shown are in Australian dollars AUD including a 10% GST (Goods and Services Tax). GST will be removed at the checkout for orders shipping outside Australia, when these become available through our Website.
Please note that if a package is not collected or if it is refused, we reserve the right to charge you for the shipping costs of returning items via StarTrack or DHL.
Domestic orders are shipped using StarTrack. The shipping cost is stated upon approval of your order during the purchase process. Domestic shipping costs are automatically calculated during the online purchase based on the order value. For undelivered packages, Cargo Crew reserves the right to charge a fee equivalent to the shipping costs incurred by Cargo Crew for said order. Most domestic orders will be processed within 1-2 business day. Please allow 3-5 working days for shipment to reach you in metropolitan areas (excluding WA and NT which may take 7-10 days). Bulk orders that require branding will take longer. Please note, shipments to regional areas in all states will also take longer to be delivered.
You will receive a tracking number via email when your order is shipped from Cargo Crew. With this number, you can follow your order from us until it arrives at its destination. The StarTrack website will contain instructions for how you can track your order. All domestic orders can usually be tracked within 10 hours after the tracking number has been received.
All international orders are shipped using DHL. International shipping costs are automatically calculated during the online purchase based on size and weight of the order and the delivery address. Most international orders will be processed within 1-2 business days and delivered to you between 7-10 business days. Please note, bulk orders that require branding will take longer, and delivery times may vary depending on your destination, customs and duties.
You will receive a tracking number via email when your order is shipped from Cargo Crew. With this number, you can follow your order from us until it arrives at its destination. The DHL website will contain instructions for how you can track your order. All international orders can usually be tracked within 24 hours after the tracking number has been received.
Cargo Crew does not offer refunds on goods that are showing our courier service was able to deliver items is full. If you would like to take out insurance for your international order, please contact Cargo Crew prior to purchasing.
We hope that you love everything you order from Cargo Crew, but if something isn't right you have 30 days to exchange from the date your order was received.
All Cargo Crew return orders require a Return Authority ID number (RA number). Your return will not be processed without a valid RA number. To obtain an RA number please log your details on our online Returns Form.
Cargo Crew will refund you for your order by the same payment method as your original purchase was made and you will need to place a new order via our online store for the goods you would like instead.
We always process returns/exchanges as quickly as possible – please allow 5 business days for this. Please note refunds may take up to 10 business days to process depending on your card issuer.
We will happily return/exchange your items, provided they meet our terms and conditions as outlined below.
Conditions of Return
• Good(s) must be returned within 30 days of receipt
• Goods must be in original condition with all tags and packaging intact
• Please retain proof of postage (receipt) until refund is processed
Return postage cost will be at your expense, unless items received are faulty or not as ordered. If you believe your item is faulty, please contact [email protected] prior to returning to us. We cannot accept liability until items are received and have been confirmed as faulty.
Please note, we do not accept returns or exchanges on customised uniforms with personalised embroidery or screen-printing, and no returns or exchanges are accepted on sale or run-out items – except as required by law, all purchases are final.
Once complete, we will email you a Return Authority ID number (RA number). This is important – we cannot process your return without a valid RA number.
Your RA number is valid for 10 days.
Once you have received our email, write your RA number on the card that was included with your goods. Put the card in with your return order, send it off to us and we will do the work from there!
We cannot process your return if we don’t know who it belongs to. Provide your name and contact details with your return.
Cargo Crew takes our intellectual property rights seriously, particularly when it comes to our unique designs.
Unless otherwise indicated, Cargo Crew is the exclusive owner of all rights, title and interest in the following:
(a) without limitation, all text, fonts, graphics, photos, artwork, logos, software, domain names, service marks, trade marks, designs, copyrights, information, compilations and audio and video content, the framework, source code, layout, user interface and ‘look and feel’ of the Cargo Crew Website; and
(b) without limitation, any and all copyright, designs (whether registered or unregistered), trade marks and other intellectual property rights embodied in any goods and services supplied by Cargo Crew, whether appearing on the Website or otherwise publicly available
(collectively the “Intellectual Property”).
You are not permitted to reproduce, communicate or otherwise exercise any rights in the Intellectual Property unless specifically authorized by Cargo Crew.
Limits on Purchases
We do not authorise the purchase of our merchandise for resale purposes. To enforce this policy, we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We also reserve the right to cease doing business with those customers violating this policy. We may modify this policy at any time without prior notice. This limits on purchases policy applies to all purchases made at our retail show room and on cargocrew.com.au.
Competition details, including lists of previous winners and full terms and conditions of all competitions run by Cargo Crew, can be found on our Competition Terms & Conditions Page: www.cargocrew.com.au/competition-terms-and-conditions.
Using Our Website
We do not guarantee the accuracy, completeness, reliability or timeliness of the Website. Cargo Crew shall not be liable if for any reason the Website is unavailable at any time or for any period. You acknowledge and agree that your use of the Website is on an “AS-IS” basis and from time to time, Cargo Crew may restrict access to some parts, or the entire Website, without notice.
You are prohibited from using the Website, or our goods:
(a) in a way that violates these Terms;
(b) for unlawful activities or purposes;
(c) in a way that is fraudulent, defamatory, inaccurate, false, misleading or deceptive;
(d) in a way that violates any applicable law (including, without limitation, applicable privacy laws);
(e) in a way that infringes the rights (including rights in any Intellectual Property) of Cargo Crew or of any other person; and/or
(f) via the use of automated scripts, scrapers or ‘bots’.
This website uses Google Remarketing
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to certain sections of our website. This would be in the form of an advertisement on the Google search results page, or on a site in the Google Display Network.
You can set preferences for how Google advertises to you using the Google Ad Preferences page.
Alternatively if you want to you can opt out of interest-based advertising entirely by visiting the Network Advertising Initiative opt out page.
Limitation of Liability
The Australian Consumer Law guarantees certain conditions, warranties and undertakings, and gives the Customer other rights, in relation to the quality for purpose of consumer goods sold in Australia. Nothing in these Terms purports to modify or exclude the conditions, warranties, guarantees and undertakings, and other legal rights, under the Australian Consumer Law and other laws which cannot be modified or excluded. Except as expressly set out in these Terms and the Australian Consumer Law, Cargo Crew makes no warranties or other representations in relation to the supply of goods. Cargo Crew’s liability in respect of these warranties, representations, undertakings and guarantees is limited to the fullest extent permitted by law.
Your use of, and reliance on, this Website and content is entirely at your own risk, and to the full extent permitted by law, we exclude our liability to you for all types of loss resulting from your use of, or reliance on this Website and content, however incurred, including (without limitation) for any lost profit, lost opportunity, lost revenue, lost data, losses resulting from security failure or computer viruses, or any indirect or consequential loss, resulting from your use of this Website or its content. You agree that you are on notice of our disclaimer of warranties and limitation of liability set out above and agree to these disclaimers and limitations as a condition of using the Website.
You agree to indemnify and hold Cargo Crew harmless from any demands, loss, liability, claims or expenses (including legal fees and costs on a full indemnity basis) made against Cargo Crew by you or any third party due to, arising from or in any way connected to your access and/or use of the Website or purchase of our goods.
These Terms are to be governed by and construed in accordance with the laws of the State of Victoria, Australia without giving effect to any conflict of laws principle applicable in other jurisdictions. You agree to submit to the personal jurisdiction of the courts of Victoria.