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Submit a Returns Request
Order your uniforms with confidence

Order your uniforms with confidence!

We hope you love your Cargo Crew uniforms, but if something isn't right you have 30 days to return your products from the date your order arrived to receive a full refund.

All Cargo Crew returns require a Return Authority ID number (RA number). Your return will not be processed without a valid RA number.

To obtain an RA number, fill out the Returns Form here with as much detail as possible & our team will be in touch asap.

 

Terms and Conditions of Returns

• Goods must be returned within 30 days of receipt
• Goods must be in original condition with all tags and packaging intact
• Worn, soiled or damaged garments will not be refunded
• Please retain proof of postage (receipt) until refund is processed
• No returns or exchanges for change of mind on customised items and uniforms with personalised embroidery or screen printing
• No returns or exchanges for change of mind on Sale or Last Run products

The Returns Process

We will happily return items provided they meet our terms and conditions as outlined above. Worn, soiled or damaged garments will not be refunded.

Your RA number expires 10 days after being issued, so goods must be returned to Cargo Crew within this time.

For all Cargo Crew products, we will give you a full refund on your items by the same payment method as your original purchase was made.

We always process returns as quickly as possible – please allow 5 business days for this. Funds may take up to 10 business days to process back to your account depending on your financial institution.

CUSTOMISED ORDERS

We do not accept returns on customised items, custom size orders or uniform items with personalised embroidery or screen printing

SALE ITEMS

No change-of-mind returns are accepted on sale or run-out items - except as required by law, all purchases are final

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Sent with Love...

We send every order out with care & attention to ensure you receive your uniform in it's best possible condition. We ask that you please return your unwanted goods with similar consideration too.

Doesn't need to be perfect - just folded, not scrunched - and please include any packaging it arrived in too.

Cargo Crew reserves the right to charge a restocking fee of up to 25% of garment price if products are in particularly bad condtion. This fee is to cover the cost of new packaging, steaming, refolding and in extreme cases, dry cleaning the garment to return it to a re-sellable condition.

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Things to Consider when returning your goods
  • Return postage cost will be at your expense, unless items received are faulty or not as ordered. If you believe your item is faulty, please contact us prior to returning to us. We cannot accept liability until items are received and have been confirmed as faulty.
  • We recommend purchasing tracking – so you know it made it back.
  • Worn, soiled or damaged garments will not be refunded.
  • We do not accept returns on customised items, custom size orders or uniform items with personalised embroidery or screen-printing. 
  • No change-of-mind returns are accepted on sale or run-out items – except as required by law, all purchases are final.
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