Yes, our business model is all about giving our clients the best value possible. We produce high quality products and we sell at wholesale price direct to you – our clients. We have disrupted the uniform industry as we have no middle man margins so you know you are getting great value for money.
No, you do not need to create an account with us in order to shop at Cargo Crew, however by registering for an account with us you will be able to:
No, there are no minimum orders here at Cargo Crew.
If you wish to modify your order, we will do our best to accommodate your requests. Please email us at [email protected] or call us at +61 (0) 3 9411 9850 during regular business hours – Monday to Friday, 9:00am-5:00pm.
If you email us, a customer representative will respond to your email within 24 hours during regular business hours. If you call us outside of regular business hours, please leave a message and we will return your call promptly.
No, we do not ship to PO Box addresses.
Our Australian orders are shipped using StarTrack couriers and our international orders are shipped using DHL.
All orders require a signature upon delivery of goods, so please ensure someone is available to receive your order. StarTrack will deliver within normal business hours (Monday to Friday. 9am-5pm) at the delivery address provided. In case of unsuccessful delivery, your order will be returned to the StarTrack depot or may be delivered to the closest Australia Post office.
Our online store accepts secure payment via PayPal, Visa, Mastercard or AMEX. For more details please refer to our terms and conditions page.
At Cargo Crew, we take security very seriously and have always made it a top priority. Your account will never be charged unless we have received confirmation from you to do so.
When purchasing from Cargo Crew your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact [email protected].
Unfortunately we can't send out free uniform samples.
We recommend you visit our Bundoora head office if you are Melbourne-based to view samples, or purchase a sample of the product you are interested in online. We are happy to refund the cost of any samples purchased from us.
If you decide they are not what you're after, please contact us within 30 days of receiving your sample order if you wish to return any items. The value of the product sample is then refunded to your account once they have been returned to us in their original re-sellable condition. Please note, the freight charges are not refunded.
Once we have confirmation that you'd like to place your order, we will email you a tax invoice for payment.
We require full payment before we can ship your goods and will hold your stock for 48 hours. If payment is not received within 48 hours, stock will be made available to other customers and will no longer be guaranteed to your order.
Yes, of course - please email us at [email protected] with the information below and we'll email you a tax invoice for payment:
Products that are labelled 'Pre-order' are out of stock items that are available for purchase.
These purchases are pre-paid and stock will be reserved for immediate delivery to you when it arrives in our warehouse. Please refer to the product page for estimated stock arrival time.
Yes, you can return your order as long as the items meet our return conditions. You have 30 days to return your order from the date your order was received. Goods must be in original condition with all tags and packaging intact.
To process your return, go to our returns page and complete the form.
Once completed, we will email you a Return Authority ID number (RA number). This is important – we cannot process your return without a valid RA number. Your RA number is valid for 10 days.
Once you have received our email:
We cannot process your return if we don’t know who it belongs to.
Please note that we don't accept returns or exchanges for change of mind on the following products:
Return postage cost will be at your expense, unless items received are faulty or not as ordered. If you believe your item is faulty, please contact [email protected] prior to returning to us. We cannot accept liability until items are received and have been confirmed as faulty.
International orders can be purchased with secure payment via Paypal, Visa, Mastercard, AMEX or Diners Club.
To pay with PayPal:
Paying for an offline order with Credit Card:
This depends on how far we are sending your order and stock availability. However, most orders are processed within 1-2 business days and please allow 3-5 working days for shipment to reach you in metropolitan areas (excluding WA and NT which may take 7-10 days).
Please note - shipments to regional areas in all states will also take longer to be delivered.
In the event where no one is available at the shipping address to sign for a delivery, a note will be left by the delivery driver with a notification if your order has been left at the nearest post office.
Your order might also be taken back for redelivery the next business day.
If you have any questions regarding your delivery, please contact our Client Care team by phone at +61 (0) 3 9411 9850 or email at [email protected].
Shipping costs are automatically calculated during the online purchase based on your order value. You can find this information on our shipping page.
Shipments sent outside of Australia are sold exclusive of GST.
Yes, you can pick up your order from our Shop & office in Bundoora if you are based in Victoria.
Simply select 'Melbourne Pickup' instead of shipping when placing your order online and we will then notify you by email when your order is ready for collection.
Please note - your order will need to be collected within the next five business days. We will hold your order in our warehouse for 10 business days – if your order is not collected within this time the goods will be returned to stock and a credit for the total order amount will be sent back to you. Unfortunately we cannot take responsibility for stock availability if you need to replace a new order with us.
Our address is:
4 Scholar Drive
Bundoora VIC 3083
Our order collection hours are:
Monday – Friday
9:00am – 5:00pm
Read more about our Shop & Showroom.
Yes! We ship our staff uniforms globally to the United States, United Kingdom, Canada, Europe, Asia and beyond*.
We use the most reliable shipping provider, DHL, to ensure you receive your Cargo Crew items promptly.
If you would like to place an order to be delivered outside of Australia or New Zealand, please visit our international website.
*We currently do not ship to Indonesia, Russia and Kuwait.
All payments made on the Online Store will be charged in AUD currency. GST is added to the order total for all shipments within Australia.
The international currency rates shown (United States Dollar, Great British Pound, Euro, and New Zealand Dollar) are converted from Australian Dollars via WebServiceX on a 3-month moving average rate. For orders to countries outside of Australia, GST is removed.
Should you wish to return an item, Cargo Crew does not refund the international duties and taxes paid at the time of checkout.
Any orders refused upon delivery at either the final destination or customs, will have the charged shipping fees deducted from the refunded amount and be subject to a 30-day return processing time.
Cargo Crew does not cover the cost of return postage unless the item is faulty and we do not refund initial shipping charges or taxes & duties for goods returned, other than for faulty items.
All Cargo Crew product prices indicated and payments made on cargocrew.com.au are in Australian Dollar currency (AUD).
The international currency rates shown (United States Dollar, Great British Pound, Euro and New Zealand Dollar) are converted from Australian Dollars via WebServiceX on a three month moving average rate. Your bank may use a different conversion rate or charge additional conversion fees which is unfortunately out of our control.
For orders being shipped within Australia, prices are inclusive of GST. For orders being shipped internationally, Australian GST is removed from the item price.
For more information see our Terms & Conditions on Currency, Taxes and Duty.
Most international orders will be processed within 1-2 business days and delivered to you between 7-10 business days. Please note - bulk orders that require branding will take longer, and delivery times may vary depending on your destination, customs and duties.
If you still have any questions, please do not hesitate to contact us.