All uniform orders are delivered between 9am and 5pm on business days, and require a signature.
Couriers do not deliver to PO Boxes, please provide us with a street address for delivery.
Domestic orders are shipped via StarTrack and shipping costs are automatically calculated based on the order value. Most orders will be processed within 1-2 business day. Please allow 3-5 working days for shipment to reach you in metropolitan areas (excluding WA and NT which may take 7-10 days). Bulk orders that require branding will take longer. Please note, shipments to regional areas in all states will also take longer to be delivered.
In the event where no one is available at the shipping address to sign for a delivery, a note will be left by the delivery driver with instructions for how to book a redelivery. It is then the responsibility of the customer to arrange a time for redelivery within the conditions set on the note.
You will receive a tracking number via email when your order is shipped from Cargo Crew, so you can follow your order until it arrives at its destination. The StarTrack website will contain instructions for how you can track your order. All domestic orders can usually be tracked within 10 hours after the tracking number has been received.
See table below for domestic shipping costs.
Domestic Orders: Pickup Location
If you selected 'Melbourne Pickup' at checkout and you have been informed by one of our staff that your order is ready for collection, this can be collected from our office:
4-6 Barkly Street
Brunswick East VIC 3057, Australia
Our Showroom is open:
9:30am – 4:30pm, Monday – Friday
We are closed on Saturday and Sunday
Please note, your order will need to be collected within the next 5 business days. We will hold your order in our warehouse for 10 business days – if your order is not collected within this time the goods will be returned to stock and a credit for the total order amount will be sent back to you. Unfortunately we cannot take responsibility for stock availability if you need to replace a new order with us.
Cargo Crew ship world wide! Simply select your country of destination and fill in the relevant address fields at checkout to generate the shipping cost of your order. We currently do not ship to Russia, Indonesia and Kuwait.
Please note, all orders will be charged in Australian Dollar currency AUD. Please refer to a currency conversion calculator to check your countries conversion rate.
International orders are shipped via DHL and shipping costs are calculated by weight and destination. Please refer to the Estimate Shipping & Tax calculator in your shopping bag for an approximate delivery cost to your region. Most international orders will be processed within 1-2 business days and delivered to you between 7-10 business days. Please note, bulk orders that require branding will take longer, and delivery times may vary depending on your destination, customs and duties.
You will receive a tracking number via email when your order is shipped from Cargo Crew, so you can follow your order until it arrives at its destination. The DHL website will contain instructions for how you can track your order. All international orders can usually be tracked within 24 hours after the tracking number has been received.
Shipments sent outside of Australia are sold exclusive of GST and may be subject to import duties or sales taxes once the shipment reaches your country. Goods can be detained in customs and fees incurred. Cargo Crew is not responsible for the taxes, custom fees or duty charges. We recommend that you contact your local tax office if you require more information on import duties, tax and import entries fees.
If you would like a shipping quote on a bulk order, please add the desired items into your cart and navigate to your Shopping Bag where you will find an 'Estimate Shipping & Tax' calculator. Enter your delivery details and select Estimate to generate the shipping cost. Choose the shipping method and select UPDATE TOTAL for total the cost of your order.
For more information on International Shipping visit our Frequently Asked Questions page.
If you still have any questions regarding international orders and shipping please do not hesitate to contact us.
Shipping of Pre-Order Items
Please be aware that we try to ship orders when all items are available to dispatch – rather than part shipping your order. This means that if your shopping cart contains a Pre-Order item, your order will be shipped in full only when the Pre-Order item becomes available.
Please contact us if you have Pre-Order items as part of your purchase and would like the available items to be shipped separately.