We take the protection of your personal information seriously.
PLEASE READ CAREFULLY
Types of Personal Information we collect may include, without limitation, your name, age, date of birth, email address, transactional data obtained via third-party payment services, geographical information obtained from your device transmissions, and other user-generated content uploaded to and/or stored on our servers. We may also collect non-personal statistical information, such as analytics and cookies data, IP addresses and the specifications and settings of your devices (such as your preferred language) used to access the Website.
2. Collection of Information
We solicit and collect Personal Information where reasonably necessary for the proper function of our Website. We collect Personal Information from you:
(a) When you make an order through our Website;
(b) When you make an enquiry via our contact page or by any other means;
(c) Via the use of unique User ‘cookies’, trackers, mobile device IDs or pixel tags;
(d) When details of your transactions are provided to us by third-party payment Website;
Additionally, we may collect information that has not been directly solicited from you, and is reasonably necessary for the proper function of our Website. Where such unsolicited information falls outside this reasonable necessity, we endeavour to destroy and/or de-identify the information as soon as practicable.
3. Use and Disclosure
Any Personal Information collected of the type described above may be used or disclosed by us for the following purposes:
(a) In the course of the regular operation of the Website;
(b) To respond to feedback and complaints;
(c) For the development of new services or products;
(d) To better understand customer trends;
(e) To improve your overall user experience of our Website;
(f) To verify your eligibility for the Website;
(g) To enforce or exercise any rights pursuant to our Website terms and conditions;
(h) To investigate any user complaints against you or in relation to your use of the Website; and
(i) For direct marketing purposes (see paragraph 4 below for more information)
In addition to the above-mentioned purposes, your Personal Information may be used or disclosed for any of the Permitted General Situations outlined in s. 16A of the Privacy Act 1988 (Cth) or international equivalents. We may be compelled by operation of law to disclose any information relating to you, including your identity and contact details.
Cargo Crew may engage third-party advertisers and networks to display advertising on the Website. These companies may use tracking technologies such as cookies or pixel tags to collect information about User interactions. We may share and licence non-personal statistical data (such dates, duration and times of use of the Website) to third party advertising or analytics entities. We may share aggregated personal and non-personal information with such entities in non-human readable form. We will not share or licence any such information that identifies you personally, and endeavour to aggregate this data in such a way as will de-identify individual Users.
4. Direct Marketing
Your Personal Information may be used to offer you new products and services, notify you of new developments to our existing products and services, or any other commercial communication including letting you know about the goods and services of any of our affiliates. By continuing to use the Website, you hereby consent to such marketing communications. In delivering such communications, we may contact you via email. If you do not wish to receive direct marketing communications from us, you may opt-out by contacting [email protected] We will always give you an opportunity to opt-out of receiving future marketing communications.
5. Third-Party and Cross-Border Disclosure
From time-to-time, it will be necessary for us to share your Personal Information with third parties in order for you to fully utilise our Website, including third-parties outside Australia, advertisers and analytics entities. We take reasonable measures to see that these entities will respect your privacy in line with the Australian Privacy Principles or their international equivalent. You agree that we may process your Personal Information on a server outside the country in which you live.
6. External Websites
7. Access and Corrections to Your Personal Information
You may, in writing, request that we provide you with items of your Personal Information. You do not need a reason for making such a request, however you may be charged for reasonable expenses that we incur in preparing and sending you a copy of your Personal Information. We reserve the right to refuse access to your Personal Information where the claim would impact the privacy of others, the information is commercially sensitive or the request is frivolous or vexatious.
We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information or statistical data collected, including in the event that you cease to use the Website. If you believe the Personal Information collected or used by us or a third party is false or inaccurate, you have a right to have this information corrected. We will endeavour to correct this information within reasonable time, at no expense to you.
8. Cookies, Trackers and Analytics
9. Payment Gateway
Cargo Crew uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments:
• Payments are fully automated with an immediate response
• Your complete credit card number cannot be viewed by Cargo Crew or any outside party
• All transactions are performed under 128 Bit SSL Certificate
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data
• eWAY is an authorised third party processor for all the major Australian banks
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Cargo Crew
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.
10. Security of Your Personal Information
We will take reasonable steps to protect your Personal Information from interference, misuse, loss, unauthorised access, modification or unauthorised disclosure. We endeavour to take reasonable steps to see that your Personal Information is protected while stored by us, and de-identified once no longer required.
11. Transfer in Certain Circumstances
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Cargo Crew then, in our sole discretion, we may transfer, sell or assign Personal Information collected to one or more relevant third-parties.
12. Questions and Complaints
13. Our Contact Details
For further information on your online privacy rights visit www.privacy.gov.au.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|