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SHIPPING INFORMATION

SHIPPING

All uniform orders are sent Startrack Express shipping and will be delivered between 9am and 5pm on business days, and require a signature.

Due to the high volume and transportation difficulties during COVID-19, you may experience a delay in your delivery. Please check the tracking code on your shipping confirmation email.

Couriers do not deliver to PO Boxes, please provide us with a street address for delivery.

Domestic orders are shipped via StarTrack Express and shipping costs are automatically calculated based on the order value. See table below for domestic shipping costs.

  • Please allow 2 business days for your order to be dispatched
  • Please allow 3-5 working days for shipment to reach you in metropolitan areas (excluding WA and NT which may take 7-10 days).
  • Bulk orders that require branding will take longer. Please note, shipments to regional areas in all states will also take longer to be delivered.
  • You will receive a tracking number via email when your order is shipped from Cargo Crew, so you can follow your order until it arrives at its destination

In the event where no one is available at the shipping address to sign for a delivery, a note will be left by the delivery driver with instructions for how to book a redelivery. It is then the responsibility of the customer to arrange a time for redelivery within the conditions set on the note

The StarTrack website will contain instructions for how you can track your order. All domestic orders can usually be tracked within 10 hours after the tracking number has been received.

AUSTRALIAN ORDERS: PICKUP LOCATION

If you selected 'Melbourne Pickup' at checkout and you have been informed by one of our staff that your order is ready for collection, this can be collected from our warehouse yellow door via our carpark. Please ensure you wear a mask.

4 Scholar Drive, Bundoora, Victoria 3083 Australia

Please note, your order will need to be collected within the next 5 business days. We will hold your order in our warehouse for 10 business days – if your order is not collected within this time the goods will be returned to stock and a credit for the total order amount will be sent back to you. Unfortunately we cannot take responsibility for stock availability if you need to replace a new order with us.