FREE SHIPPING for all Australian online orders over $350

Shipping Information

Our warehouse crew are some of the best in the business, and they're laser-focused on ensuring you receive your order as quickly as possible. 

Keep reading to find out about our shipping policies, costs, currency conversion, and expected delivery times for International shipping from our warehouse in Melbourne, Australia. 

International Shipping
We ship internationally with DHL

International orders are shipped via DHL and shipping costs are automatically calculated at checkout based on the order value per the table below.

Please note we currently do not ship to Russia, Indonesia and Kuwait.

International shipping timeframes
  • We aim to process un-branded orders within 1 business day. Refer to our Same Day Order Dispatch promise below for more info.
  • Delivery to you can take between 7-10 business days depending on your region. 
  • You will receive a tracking number via email when your order is shipped from Cargo Crew, so you can follow your order until it arrives at its destination.
  • Please note, bulk orders that require branding will take longer, and delivery times may vary depending on your destination, customs and duties. You will be provided a timeframe with your quote and our team will advise when your order is ready to ship.
  • Our deliveries can often arrive sooner than anticipated. Keep an eye on your tracking!
Shipping costs - International online orders

Order Value

Shipping Cost (USD)

$0 - $149

$15

$150-$249

$20

$250-$349

$25

$350-$449

$50

$500-$999

$100

$1000-$4999

$200

$5000+

$300

Shipping costs for Offline Orders with our Client Service team will be calculated & included in your quote.

Shipping of pre-order items

Please be aware that we try to ship orders when all items are available to dispatch – rather than part shipping your order. This means that if your shopping cart contains a pre-order item, your order will be shipped in full only when the pre-order item becomes available.

Please contact us if you have pre-order items as part of your purchase and would like the available items to be shipped separately.

DHL "Emergency Situation" surcharge (US)

The COVID-19 crisis is having an impact on the global aviation industry, resulting in significant reductions or complete cancellation of passenger flights in most countries. This among other factors is impacting the charges for DHL and therefore they need to charge additional rates during this time.

DHL Emergency Situation Surcharge 

Sending from Cargo Crew Australia to:
US - $0.35 AUD per KG

*Please note: This isn't a Cargo Crew charge, but directly by DHL and will be calculated at checkout and included in your total international shipping cost.

CargoCrew
Same Day Order Dispatch Promise

We stock our full range right here onsite at our Cargo Crew HQ warehouse in Melbourne, Australia. This means we can be laser-focused on getting your orders out as quick as a flash!

Online orders placed by 12:00pm are also guaranteed to be dispatched the same day.

Please note: Our dispatch promise excludes embroidered items, orders containing pre-order or back-ordered products and festive closure dates.