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Frequently Asked Questions
Can I order garments that are currently out of stock or is an out of range size?

Yes, please email [email protected] with the details and we will provide a Sales Order.

What if I want to change my order?

If you wish to modify your order, we will do our best to accommodate your requests.

Please email us at [email protected], submit the Contact Us Form or call us at +61 3 9411 9850 during regular business hours – Monday to Friday, 9.00am to 5:30pm.

If you email us, your dedicated account manager will respond to your email within 24 hours during regular business hours. If you call us outside of regular business hours, please leave a message and we will return your call promptly.

Do you ship to PO Box addresses?

No, we do not ship to PO Box addresses.

Can I return items?

Yes, click here to access our returns page.

Will I need to pay freight for my return order?

Return postage cost will be at your expense, unless items received are faulty or not as ordered.


If you believe your item is faulty, please contact [email protected] prior to returning to us. We cannot accept liability until items are received and have been confirmed as faulty.

How long will it take for my order to be delivered?

Click here to access our shipping page.

What is the turnaround time for name badges?

Name badges are made to order and shipped on a monthly basis. E.g if you order and pay for the order by the end of May, the name badges will delivered in June. 

If you order garments in the same order and prefer for your garments to be shipped first, then the name badges once they are available, we can part-ship your order for $10 incl. GST. 

Please get in touch with us on [email protected] if this is something you would like to do or if you are happy to wait for the full order to shipped at once.